Currently, DTSS is supporting all information systems of ABC Bakery with more than 2300 users, hundreds of IT devices and services.

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

  • 1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners
    2. Monitoring and maintaining computer systems and networks
    3. Responding in a timely manner to service issues and requests
    4. Providing technical support across the company (this may be in person or over the phone)
    5. Setting up accounts for new users
    6. Repairing and replacing equipment as necessary
    7. Testing new technology

  • 8. Possibly training junior staff